Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.
After you finally find it, you call the number and then are put on hold for quite a while as well.
These are some new phone numbers provided by visitors to this page. More than 5000 people were here in November, and more than 4500 in October. (And if you haven't seen it yet, check out the article on Internet customer service in the 12/30/04 issue of the New York Times.
You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.
If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.
International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.
Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.
I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.
You've both been put in a crappy situation by the management of Amazon.Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.But that rep is also feeling the effects of Amazon's decision. This page got a little write-up in the Austin Chronicle in December 2002. made an unauthorized charge of more than 0 to my credit card, and because I couldn't find a phone number, I had no way deal with this problem that needed immediate attention. My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there. Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.